Rivington Music (also referred to on this page as RMRS) operates on a 48 hour notice for all cancellations or reschedules. RMRS does not issue monetary refunds (see bellow for booking errors or mistakes).
Requests for cancellation or booking changes with more than 48 hours notice will be issued a house credit for the same value, so the client can rebook their rehearsal at their convenience. *Credits expire 180 days from date of issue.*
For cancellation made with less than 48 hours notice no credit will be issued, and there will be no possibility of reschedule, including rehearsals booked on the same day.
Credits are redeemed on our BOOK A STUDIO page. No credit will be issued for a session booked using a credit.
Please note: Rivington Music Rehearsal Studios is not responsible for weather conditions, transit issues, personal emergencies including illness, etc.
Clients are asked to check email confirmations/receipts, sent via email by Rivington Music, immediately for any discrepancies in their bookings. Please email us immediately to rectify any problem. RMRS will leave a 1 hour window open for changes or refunds, after which our standard cancellation policy applies.
RMRS will not close due to weather unless mandated by the City of New York. The exception to this is if the MTA Subway service is cancelled due to severe weather. Please refer to the MTA INFO PAGE for extra details.
